Internship Day 3

Internship Day 3

Okay today for the entire day I did Lobby Greeter as the name says it's greeting the guests at the lobby.

Helping to ensure there's proper queueing for guests who are trying to check in and check out and to look for agents who are available for the guests.

For the first thing in the morning is to change the candles at the lobby and to arrange the cushions on the sofas.

And to print out a report showing the birthdays, honeymooners and anniversary for the day. We will then order cakes for people having birthdays, decorating the rooms and writing wishing cards for all three occasions.

I had my virgin experience decorating a room that was celebrating their anniversary today. We used rose petals to decorate the room. I was assigned to decorate the bathroom. I did a heart-shaped!

Had a chance to bring the keycards and to direct the guests to their room as the guests request for a room at the south tower. (rooms from no 1-19 are at the north tower while 20-41 at the south tower) It was a pretty good experience as I get to do this all by myself and I just did what I usually see the staff doing(pressig the doorbell and saying guests services) woots!

The whole of today was answering of enquries which most of the time I do not have an answer for it. Had to keep running around and asked for assistance. But at least for now I know the spa is at lvl 6 as well as the hospitality lounge.(for guests who needs to rest and wait for check in or they had check out and waiting for their flights) For f&b there's 2 options: the prego(8am-11am) just outside the lobby and alligator pear(8am-1030am) at level 8 that is by the pool. To get pastries it's a the prego deli.
Executive club lounge is located at level23!

I also helped up with the tagging of luggages for guests checking out. I need to write their name, room number, the no of luggages and the date.

Dead move is moving of guests luggages in the absence of guests.

I'm getting more demoralized now! Omfg how am I gonna endure these days manzx! And my locker nearly caused me to have an heart attack when it got stuck and didn't opened. Luckily there's two aunties who helped me luh! I'm super grateful!

And I don't understand why I'm always working half an hr more than the rest leh. Wth.
And I'm working from 1330-2300 on Fri-Sun! I prefer a shift that starts at 9am and ends at 0630pm.
Today morning shift at 7am is killing me caused I need to wake up at 0430am and all the buses and trains takes a lot time to arrive!
I shall end here now! Goodnight people.

Internship:start of work life

Now that internship started, it means that I have to start paying for all my expenses. It's no longer stretching out my hands and asking my parents for $$ to pay for my transportation and food. Even though I've alr been paying most of the miscellaneous items. But now that internship started it means that parents are no longer obliged to give me $$. It's kinda sad though, I have to become calculating about everything I buy! It takes me about 10thousand years to decide on the things I want.
But it's good as well, at least there's no implusive buying anymore.

I really need to save up because my bank balance is really depressing manzx. I have a huge expenses plus dogs. Omg.

And people have been asking me, do I regret choosing FO. I gave them an reply: kind of. I know I really love serving people and the sense of satisfaction I get when guests smile to me or even a thank you would make my day. Doesn't all these signs are showing that I really love FO. But on the other hand, the cowardly side of me is telling me that I have to face really nasty guests and omg opera is really difficult there's so many traces and messages etc.... And the working hrs is really long. And this all adds up to having me facing a dilemma. I love FO yet I don't wanna face nasty guests! Which in the real world is totally mission impossible. Working in the front line is all about dealing and facing the guests. I guessed im too naive to still be living in a protected environment. I need to be strong and accept all challenges that are ahead of me and solve all obstacles in front that hinder me to progress! I have to tell myself all these because I believed in myself that I can do it and I truly love being at FO.
Off to bed! Goodnight people. :))

Internship Day 2

Its the new hire orientation today! Had the HR staff, Tessa Goh and Security manager, Kuna to run through some of the swissotel and Fairmont values, mission, grooming standards and the rules and regulations! Pretty proud of my grooming since Tp has trained us pretty well in this area! We also went through how to grret guests, identify their surname to greet them. And the security manager was really funny, the way he speak is really funny and it's totally different from his looks. Kuna went through some of the common crimes that could happen in a hotel such as counterfeit notes, loss in guests rooms and outlets, sociliting etc... Helps to warn us to be alert to look for suspicious character and also fire safety where we will learn further when we attend our departmental trainings. (as today consists of trainees from both hotels that ranges from housekeeping to chefs)

We had 2 tea breaks today! ;)))

And we tour both hotels! The view is really nice! And I learned that the north tower at Fairmont is more classic design while the south tower is more modernized.

And today I asked the others, so pre-auth amt will be deducted from Amex automatically while for other cards such as VISA we will need to do an offline sales! And if the guests uses another card to pay then the credit card that was used for the pre-auth will have their amt refund back to them automatically. :))

Yayz imma happy girl today!
Off tml again then work at 7am on Sunday! Gonna collect my uniform for the F1 event thingy.(which is the f&b staff uniform, LOL) Let's hope I will learn the FO procedures and regs card on Sunday.

Okay end here byeee people.

Internship Day 1

Okay people I'm updating because this would help me when I do my journal! I don't really like to write because I won't understand my own handwriting!

So my first day of internship was really okay la! The canteen food was good since I don't like veggies and mushroom but I was able to accept them so means they are really good!

Firstly front desk is divided into lobby greeter, registration card and staff serving the check-ins and check-outs! And these duties will be rotated!
I was assigned to a buddy, Roy who was a Htm grad but I find him weird cos he kept talking to himself! (creepy)
And I shadowed him, standing behind him and see what he was doing and try to Remb the processes, like how to handle ch in and ch outs! The way to speak to guests and how to handle difficult guests! And I realize what we learned from LSO is really useful now because they taught us on the whole checking in process so yup firstly identify the guests, ask for passport then confirm their departure dates, mode of payment and names and also do the pre-authorization amt! In a nicer way to ask is: sir may I check with you what would you like to use to guarantee your stay!
Then cutting of keys!

For check outs, have to ask the guests whether they had any items from the mini bar and remind them to clear their valuables from the safe deposit! Ask them whether they will be making payment using the same card for their pre-auth?! And there's this amt that will be automatically refund back to the guests if there's no charges! Idk what's that!! And for pre-auth when the guests ch out will it be automatically deducted?!

There's also this thing called the dead move where I go with a bellboy who was from shatec and having their internship of 7mths so I better not complained! He was friendly luh and the luggages that he have to carry is heavy! I tried helping but omg it was heavier than it looks! Anyway because it's a dead move the bellboy need someone from the front desk to go with him to ensure things are not left behind and then we will bring the luggages to the new room! And the bellboy told me to check the safe deposits, mini bar and wardrobe!

Had a short duration at the registration card where I go with one of the staff to check whether the room is occupied( as the check out time was 12pm but the guests has not ch out so check the rooms to see if anybody/belongings is still in the rooms. If there's someone inside they will check with the guests what time they will check out then later update the system on the etd! And if there's only belongings then they will send a message to the guests to inform them of the charges( half day charge when the guests check out after 6pm).

And I helped to usher a guests to the concierge and helped them ask abt the cafe buffet lunch prices! And also help to communicate to chinese speaking guests because I had another buddy who was a Korean and can't speak mandarin! And man she was fierce!!

And also had a 4hr meeting too! They talk abt things which I don't understand!
Oh ya what does it mean to release the Amt?! Idk manzx! The front office staff was really busy and didn't had much time for me! I only can look but I can't ask them qns! It sucks to have so many qns marks manzx! Bcos the second week onwards it would be buddy shadowing me to see me dng my work alr!
Will be attending my opera training soon, glad that tp had taught us the basics!
And an orientation on Friday! Today is an off day for me! and there will be a test on the third week! We have to do 10 ch ins and 10 ch outs! Passed to get a cert! So now I'm scareee! What if i fail?!

Updated:
Suddenly Remb that pilots from bristish airways stay at FS and they are allowed to withdraw adv cash from the FO! Just do some recording and the pilot will be off with the cash! Max amt is 800$ per visit!

Movies

Woots since now there's a blogger app I've decided to try it out!

Yesterday went for mu uniform fitting and the aunties were really nice but the uniform like a ugly sia! Ahahaha but nehmind for 5mths!

And had a movie marathon with Anna and Steph! That's my first time manzx! And I really love Steph! Accompany me walk home! Lol!

Okay I'm running late for my k session so bye peopleeee!

timbree

Ogay! Im blogging as im waiting for the second half of la liga to start.I think I'm in love with the food at Timbre! and my freedom is gonna end soon la! 3more days but I can't wait for Mon & Tues to arrive manzx! My date with the siao ding dong and k session with joy &amanda! Woots! At least I spend my 10days of holiday fulfilling my to-do list! Oh ya damm sian one leh my class, it's like when I decided to go for the class dinner then no one turns up! WTS but anyway it was cancelled la think my class rep keep the money for himself alr la! Anyways many people have left/leaving for their internship and I kind of envy them where they get a taste of independent life! No parents no nothing just friends!!! Omg I also want! It's not that I dislike my parents or what! BUT I really wanna experience manzx even though I guessed I will be home-sick and all! Okay too late to regret anyway! Just hope my friends will be all safe and enjoy their internship overseas.I think I kept saying Amd for not finding out more info on her internship but actually I'm pretty much the same as her la! But not too worry la I can check with the hr people when I go for my uniform fitting this coming Monday! And I have this problem, I kept gaining weight like nobody business la! I know that it was because of my daily supper la! But there's nothing I can do manzx! When I'm hungry I can't sleep! Soooo sigh! And another problem is my face condition, pleaseeeeee let it remain as it is pleaseeeeee! I hope my sore throat go away too! I'm singing k on tue leh and starting work on wed! Please! Okay start Liao! Byeeeeee!

internship

Woots, exams are over and I'm left with like 10days before my internship starts...Okay I have this love-hate relationship with internship, kinda look forward and nervous at the same time. Gg out consecutively for 2days is kinda tiring for me! Sigh I don't really like gg to crowded places. Anyway I'm still deciding whether or not to go for my class outing because there's people whom I don't like! Like seriously I thought exams was the last time that I'm gonna see them agn but to think abt seeing them agn.....not really motivated but on the other hand, that's our 100$ class funds!And I soooooo like gg to flea market, the rings are really cheap and niceee! Anyway tml gonna meet the clique and go for my uniform fitting!I wanna watch smurfs badly la! Can they faster settle on a date. I hate it when people dragggg and dragggg the dates!And seriously I can't only have this circle of friends right! Lol!I'm soooo glad there's still Amd whose really understanding and of course know me better. I'm also kind of glad that she clarify with me la cause I lovee her. Okay la I'm really tired liaoooo! Shall bathe and sleep!